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Document 443

Error: Failed to update system registry

Version: 3.5 & 3.51 - Scientific WorkPlace, Scientific Word, & Scientific Notebook

Problem

Starting Version 3.5 as an Administrator when using Windows 2000 or Windows XP works successfully, but starting the program as a Restricted User causes this error:

Failed to update the system registry. Please try using REGEDIT.

Clicking OK seems to correct the error and the program works correctly.

A side effect is that you cannot open a document by double-clicking it in Explorer if your Version 3.5 product is not currently open.

Explanation

The problem is caused by the underlying Microsoft tools that are used to create our program.

Solution

In Version 3.5 or 3.51, either ignore the message or change the user privilege level to Power User or Administrator. The problem has been corrected in Version 4.0.

Added 07/22/02

This document was created with Scientific WorkPlace.



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