News from MacKichan Software

Summer 2010

A newsletter for users of Scientific WorkPlace, Scientific Word, and Scientific Notebook.

In this issue:

New user forum

Please join us at our new user forum located at This is an open forum for customers to discuss issues related to our products. We will also use the forum to post announcements from MacKichan Software, Inc.

Any forum posts can be viewed, but you must register with the forum before being able to post new messages. Use the Create new account link to enter a user name and your email account. You will then validate your registration using the email you receive from the forum. If you have any difficulties or questions about registering with or using the forum, send a message to

New and updated shells

Over 25 new shells were added with the update to Build 2960. See Patch update 2960 for Version 5.5 for the detailed list. Additional shells have been created since the update to Build 2960. The following shells are now available:

The typesetting specification used by the AMS shells have been updated to provide a 2010 subject-classification designation. The shells have also been updated to use styles for the theorem-like environments that match AMS specifications. The updated shells are:

The download file for the AMS updates is located HERE. Instructions for adding or updating shells using the self-extracting download files are given in Document 710: Available document shells in Version 5.5. If you download more then one archive file, start at the top of the list and, when prompted, overwrite any existing files in your directory. The download archives may contain shared files, so be sure to download and install the newest files last.

Technical tip: Text mode only for cross references, citations, index entries, and footnotes

SW may become confused between text and math mode when cross references, citations, index entries, or footnotes have been entered using math mode. Although SW doesn't restrict entry of these objects to text mode, entering these objects in math mode can cause difficulties later. For example, text may appear in math mode after these objects, when it should be in text mode. In extreme cases, you may not be able to re-open the document at all. Avoid these problems by using only text mode when entering cross references, citations, index entries, or footnotes.

Senior technical writer joins MacKichan Software, Inc.

Greetings from Santa Fe! I'm Clint Hicks, and I'll be taking over for Susan Bagby. Right now I'm hard at work on the documentation for MacKichan's next release.

I got my start in technical writing over 25 years ago in Los Angeles, working first for Softalk magazine and then later for Peter Norton Computing, where I served as documentation manager before the firm was sold to Symantec in 1990. My wife and I moved to Santa Fe shortly after, where I worked freelance, publishing several computer books (e.g. PC World's DOS 5 Complete Handbook, Cool Mac Animation, IDG's Visual Basic CD Tutor). In 1996 I went to work for Molecular Informatics, a spinoff of NCGR and the Human Genome project, where I also served as manager. MII was acquired by Applied Biosystems in 1997; I continued my writing work, focusing on API documentation.

After the Santa Fe office of AB closed in 2003, I was free to concentrate on finishing my Ph.D. dissertation in Anthropology. I received my Ph.D. from the University of New Mexico in 2004. My focus was on computer communications--especially email--and how they can be used to marshal a sense of place in a high tech office setting.

Prior to joining MacKichan I worked on the Department of Homeland Security's Advanced Spectroscopic Portal program, a system for using gamma-ray spectroscopy to identify illicit radioactive isotopes in cargo. I wrote the installation, user's, and maintenance guides for the initial versions of this system and some of its derivatives.

My wife Rosanna and I still reside in Santa Fe with our daughter Angie (19) and our son Gabe (15), cats Madison and Tinkerbell, and four koi. I'm an avid gardener and cook, and especially enjoy firing up the outdoor brick pizza oven that my wife and I built a couple of years ago. I'm looking forward to getting to know our users better at some upcoming trade shows, and to providing the best and most concise product documentation we possibly can.

Meet our new customer service assistant

Hi, I'm Nadine and I'd like to introduce myself. I'll be helping out in the Poulsbo Office with orders, shipments, and general odds and ends. While I haven't worked at MacKichan Software before, I already feel like part of the family, you see my husband, Alan Green, worked here in technical support for seven years. My experience includes working in the data processing center for a small local bank and working in technical support for a cellular software company. I'm excited to join the MacKichan team and look forward to talking with you.

Upcoming conferences

Please visit us at these conferences:

Joint Statistical Meetings 2010 Booth 614 Vancouver British Columbia August 1 - 4, 2010
Joint Mathematics Meetings 2011 Booth 101 New Orleans, LA January 6 - 9, 2011
MacKichan Software is a sponsor of this event
Allied Social Science Associations 2011 Meetings Booth 301 Denver, CO January 7 - 9, 2011

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MacKichan Software, Inc.

Phone: 360-394-6033 \ Toll-free: 877-724-9673 \ Fax: 360-394-6039