Document 1 Known problems with Version 2.xVersion: 2.x - Scientific WorkPlace & Scientific Word From time to time, we come across problems that managed to slip past us and into our released software. We're working hard to fix them. In the meantime, we want you to know what to do if you encounter any of these problems.
SWP/SW Version 2.5ProblemTilde over bold math character prints as an overbar. ExplanationThe source of the problem is unknown at this time. SolutionWe hope to correct this small problem in a future release. In the meantime, we can suggest a way to work around the problem.
ProblemIf Build 478 of SW is running under Windows 95, some pull-down menus in the Maple Settings dialog box don't display all selections, but no scroll bar is displayed to indicate that other selections are available. ExplanationThe selections are available but the menu is consistently one slot too small. SolutionUse the arrow keys to scroll through the menu.
ProblemWhen a document containing references to markers placed within custom theorem labels is saved and reloaded, a \QTSN reference is inserted into the TeX file. The reference isn't recognized when the document is compiled. ExplanationThe source of this problem is unknown at this time. SolutionPlace the marker immediately after the theorem tag, rather than within it.
ProblemIn SW versions 2.0 and 2.5, using lettered equation numbering in equation arrays can cause problems with new section markers and with section numbering. ExplanationWhen you specify lettered equation numbering in equation arrays, SW doesn't place the \end{mathletters} command directly after the \end{eqnarray} command but rather before the next \begin {equation}. The placement is correct according to our design. However, it does seem to cause problems for some users, so we will look at the issue again.
ProblemWhen SW 2.5 documents containing PCX graphics are printed on an HP LaserJet 5MP printer in PostScript mode, the PCX graphics are completely garbled. ExplanationThere is apparently a conflict between SW 2.5 and the printer driver specific to the HP LaserJet 5MP (Adobe PostScript driver version 2.1.2). SolutionDownload the version 3.0.1 driver from our FTP site. Your PCX graphics will print correctly, but you won't be able to set the printer defaults directly from the PostScript driver, as you would with the Printer Control Language (PCL) driver.
ProblemThe List of Figures and List of Tables aren't created correctly for documents created with Style Editor styles. SolutionModify the *.sty file for the document style:
SW will create the List of Figures and List of Tables correctly.
ProblemThe Angstrom letter (Å) previews and prints correctly in Text but not in Math. ExplanationWe're not sure of the source of the problem at this time. SolutionWe suggest that you create the Angstrom letter in Text and then apply the italics tag to the letter. Unlike the rest of your mathematics, the letter won't appear in red on your screen, but it will produce the preview and print image you want.
ProblemDocuments won't print on a PostScript Printer. ExplanationThe printer most likely has insufficient memory or the Windows printer driver settings for printer memory are not correct. SolutionCheck the memory in the printer and the memory settings in the Windows printer driver. If changing the Windows driver settings does not help, you may be able to fix the problem with one of the newer PostScript printer drivers from the manufacturer. We have placed a new PostScript driver from Hewlett Packard on our ftp site. In our experience, this new driver manages memory much more efficiently than previous versions and solves most out-of-memory problems.
ProblemSome characters (including and ) print incorrectly on PostScript printers. Other characters (including and ") print incorrectly on HP LaserJet printers. ExplanationSome Windows printer drivers have bugs that change the characters printed. Richard Kinch of Kinch Computer Systems, the supplier of the TrueTeX system used in SW, has included special workarounds in the previewer/printer to cure many of these problems. SolutionIf you experience these problems, use a replacement driver. The PostScript drivers developed by Adobe Systems can cure the PostScript problems, although some of our testers have reported that, on some printers, these drivers produce horizontal lines that are too thick. These drivers are available directly from Adobe Systems or from our ftp site.
ProblemBlue characters appear on the preview screen. ExplanationThe internal Windows font selection scheme automatically switches to the Small fonts when character sizes fall below a certain threshold. When this happens, the TrueTeX previewer displays the characters in blue to alert you that the font that Windows chose is not the font requested. SolutionChoose Fonts from the Windows Control Panel and remove the Small fonts.
ProblemThe spacing in the blackboard bold, calligraphic and slant fonts is incorrect on screen. SolutionWhile these fonts don't appear as nicely as we'd like in the SW window, they do print correctly. We're sorry for this inconvenience.
ProblemMarkers, footnotes, and \newline commands create problems in section headings. ExplanationCertain public domain styles cannot handle markers and footnotes in section headings. The difficulties are caused by the TeX macros that deal with the generation of a table of contents, headers and footers. SolutionIf you need to set markers for section headings, we recommend that you put section markers in the text immediately following the headings. If you need to insert a \newline command or a footnote, we recommend that you create a short version of the heading so the table of contents, headers and footers are created correctly.
ProblemSW ignores the Number of Points setting in Plots. ExplanationMaple uses a default of 49 points in any given plot. However, due to Maple's adaptive plotting scheme, Maple may plot a larger number of points depending upon the plot expression. SolutionCurrently, the Maple setting determines the number of plot points.
ProblemODE Numeric causes an error message in some situations. If you set the number of digits used in computation to 40, then try to solve a differential equation using ODE Numeric, Maple will return a function. However, if you try to use that function, Maple will work for a considerable time and then display an error message. SolutionBefore you try again to obtain a numeric solution for a differential equation, clear the definitions.
ProblemSW either has installation problems or locks up on starting if you have PCTCP drivers installed. ExplanationA number of users have reported conflicts between SW and PCTCP, another vendor's TCP/IP product for DOS. SolutionAt this time, the problem is unresolved. We suggest you disable PCTCP when you want to run SW.
ProblemWith Build 454 of SW version 2.5, if you choose the Maple Settings options to display the plot dialog box before plotting, SW crashes when you attempt to plot. SolutionInstead of highlighting the expression, place the insertion point somewhere inside the expression, then plot. This problem has been corrected in Build 478.
ProblemDefining x prevents the plotting of constants. Specifically, error messages result if you follow these steps to plot:
ExplanationSW is inadvertently using x in this process. Because x has been defined, SW tries to use the constant as a variable. SolutionUndefine x, then plot again.
ProblemREVTeX styles don't support bold Greek characters. ExplanationVersion 2.5 of SW uses {\bf \character}, a construct that isn't supported by REVTeX. SolutionTo enter a bold Greek character in a document created with a REVTeX style,
ProblemThe Style Editor doesn't necessarily reflect the font scheme that's currently selected. ExplanationThe portion of the code that deals with the list of available font schemes doesn't differentiate between different sizes of the same font. SolutionWhen you select a font scheme for a Style Editor style using the Advanced/Font Scheme dialog box, actively select the font scheme you want, even if it already appears to be selected in the font list.
ProblemFixed-width table cells can't be deleted. ExplanationThe cause of this problem is unknown. SolutionSelect the fixed-width cells you want to delete, change them from fixed width to automatic width, then delete them.
ProblemThe Edit menu commands Insert Rows and Insert Columns are not available if the insertion point is in a table cell that contains text. ExplanationThe cause of the problem is unknown. SolutionPlace the insertion point to the right of the table before activating the Edit menu.
ProblemIn the Miscellaneous section of the Edit tab in the User Setup dialog box, changes to the settings for Horizontal Mouse Scrolling and Automatic Substitution are reversed after the document has been saved and reloaded. ExplanationWhen SW saves these settings in the .ini file, it stores the opposite values from those you chose. This problem was resolved in Build 478 of SW version 2.5. SolutionWe suggest you reverse the settings for these two fields, choose OK, save the document, then exit and restart SW.
ProblemAccented characters in section headings don't appear in the section list in the Navigate bar. ExplanationThis is a limitation of the current implementation of SW. SolutionNo action is recommended.
ProblemSW creates vertical space in your document even if you choose Cancel to leave the Vertical Space dialog box. ExplanationThis problem is unresolved. SolutionUntil we can resolve the problem, we suggest you delete the unwanted vertical space. We're sorry for the inconvenience.
ProblemThe Poisson distribution does not accept a fractional parameter. ExplanationThis problem is unresolved. SolutionAt this time, we have no solution to this problem. The same limitation existed with SW version 2.01.
ProblemSubscripted definitions do not work correctly if they are highlighted before they are defined. ExplanationThis procedure causes the problem:
SolutionDo not highlight the expression before you define it. Instead, place the insertion point in the expression. Then, from the Maple menu, choose Define and then choose New Definition.
ProblemMaple's Extrema function doesn't work if floating point numbers are contained in the equation. Explanation
SolutionUse integer equivalents to the floating point numbers, such as 7/100 instead of .07.
ProblemDuring installation, Drive Not Shared or Can't Find Drive messages occur. ExplanationThe installation program installs vshare.386 but doesn't look first to see if a share statement is already in the autoexec.bat file. Thus, two shares may be running at the same time. SolutionRemove share.exe from your autoexec.bat and config.sys files, then reboot your computer.
ProblemBad or blank disks, especially disks 2, 6, 9 and 11, have been shipped with some systems. ExplanationSome problems occurred when the disks were duplicated. SolutionPlease contact us immediately for replacement disks.
ProblemIncluding a character in blackboard bold in the caption of a figure causes TeX to give a DVI Not Created message when the document is previewed or printed. ExplanationSW doesn't recognize that the AMSYMB package is needed if the only occurrences of blackboard bold or any other AMS characters are in figure captions. SolutionIf you use a blackboard bold character or any other AMS character anywhere else in your document as well as in a figure caption, your document will compile. If you use a blackboard bold character or any other AMS character only in a figure caption, your document won't compile. If you must have the character in the caption and you don't want an AMS character anywhere else in the document, insert into the caption a TeX field containing the command \Bbb{character} where character is the character you want in blackboard bold. Then, highlight the gray TeX button in your document and toggle it to math.
ProblemRevising a double, triple or quadruple integral can cause TeX to give an Undefined Control Sequence error when the document is previewed or printed. ExplanationThe root of this problem is unknown, but you can cause it this way:
SolutionWhen you revise the integral, choose Big or Small, not Auto, from the Size area of the dialog box.
ProblemFunction key assignments for certain item tags don't hold if the document is closed and then reopened. Further, the yellow tag that used to appear next to the item is gone and the item tag is missing from the item tag list. ExplanationIn SW 2.5, when you assign a function key to an environment such as Exercise, Remark or Example (shown in the list of item tags associated with your document style), the assignment doesn't hold unless the environment is defined in its own section of the .cst file. SolutionModify the .cst file associated with your document.
ProblemGreek subscripts appear properly on the screen but preview and print as full-size characters on the main line of text, rather than in the subscript position. ExplanationWhen we corrected a problem involving bold Greek letters, we inadvertently created a problem with Greek superscripts. We've now corrected the superscript problem and included the correction in the latest version of tcilatex.tex, which is available from our ftp site. SolutionDownload the file from our ftp site and copy it to \swp25\tex\macros\tci\tcilatex.tex.
ProblemThe bibliography feature doesn't work for REVTeX styles. ExplanationSome settings were removed by mistake from the Document Information dialog box for REVTeX styles. We've developed a way for you to work around this problem. SolutionFollow these steps to enable BibTeX features for your REVTeX document.
The BibTeX features should be available for your document.
SW Version 2.01Some settings were removed by mistake from the Document Information dialog box for REVTeX styles. We've developed a way for you to work around this problem. ProblemMultiline formulas in a proposition or a lemma are adjusted to the right. Adding an alignment sign solves the problem but only temporarily. ExplanationThis problem is currently unresolved. We are working to reproduce the problem consistently, but so far without success. SolutionAs soon as we find a solution, we'll publish it here.
ProblemThe Poisson distribution does not accept a fractional parameter. ExplanationThis problem is unresolved. SolutionAt this time, we have no solution to this problem. Revised 08/07/96, 06/19/02, 10/29/02
This document was created with Scientific WorkPlace 4.0. |