Document 367 Troubleshooting Scientific NotebookVersion: 3.x, 4.x, 5.x - Scientific Notebook Many topics in our support knowledgebase apply to all our products. If you can't find the information you need here, search the knowledgebase or contact Technical Support. The following information may help if you experience problems with Scientific Notebook. Installing Scientific NotebookError Starting Program: Scinoteb.exe file is linked to missing export CTL3D32.DLLProblem: This message displays when the CTL3D32.DLL file on a Windows system is an older version than the one Scientific Notebook requires.
Solution: Install a new version of the
DLL file. System crashes during installationProblem: When you attempt to install the Beta versions of Scientific Notebook, you get messages indicating that certain files can't be found, can't be copied, or can't be decompressed.
Solution: There may be problems with your
temporary directory. WININET.DLL not foundProblem: When you attempt to run Scientific Notebook, you receive an error stating that WININET.DLL or OLEAUT32.DLL was not found.
Solution: Install the missing
file. Fonts display incorrectlyProblem: The Scientific Notebook Unicode fonts don't display on screen or print correctly.
Solution: Check that the fonts are
installed properly and correct the installation if necessary.
Starting Scientific NotebookCannot connect to license serverProblem: The message displays when you try to start the program.
Solution: Modify the default environment
variable for FLEXlm, our licensing software. License verification errorProblem: Windows is trying to run the program under a Terminal Service.
Solution: Log off and
restart. Scientific Notebook doesn't startProblem: Scientific Notebook doesn't start if you have installed the preview release of Microsoft Internet Explorer 4.0. There is a bug in sh32w32.dll, a file located in your Windows system directory.
Solution: Update to a newer version
of sh32w32.dll.
Displaying Scientific Notebook documentsCan't find file (filename)Problem: The message displays when you try to open a file.
Solution: Choose an option. Problem with importing JPG graphicsProblem: JPG graphics created with Adobe Illustrator don't import correctly.
Solution: Open and save the graphics in a
different program. Single and double quotes are displayed as question marksProblem: Some characters appear incorrectly in Scientific Notebook if the software is installed on systems running Japanese Windows.
Solution: Install a new character mapping file to replace the file of the same name in the Scientific Notebook program
directory.
Printing Scientific Notebook documentsNot all characters printProblem: Some characters don't appear in print.
Solution: TrueType fonts haven't been downloaded correctly to
the printer. Download the fonts. Last revised 04/25/06 This document was created with Scientific WorkPlace. |